We thank you for shopping from our store and guarantee your right to be dissatisfied with any item, but we invite you to review our return and refund policy

Return Item

The following table explains everything you need to know about returning goods

Reason for returnIs recovery possible?What are the conditions?
You receive a product that you did not order. You receive a damaged product that you did not use. You receive a product that was not as you saw its description on the siteYes Yes, used products cannot be returned The product was purchased in the last 14 days, and you only have seven days if you open the package. The product must be in the condition you received it. The product must be in the packaging that we sent you. It must have all the contents and instructions. You must not have used the product. For electronics: you will not be able to return any product you have used.
Change your mind without reasonYou have the right to cancel your order and you can return under certain conditions. Manufacturing defects. If the package is not opened, you can return within 14 days of ordering.Other products: If the package or product is in its original condition and includes all its accessories.


If you receive the product

We will evaluate the returned product including the return fee (excluding shipping fees which will be borne by you) and this applies to:

Any damaged or defective product.

Any product you took by mistake from us, whether the error was in the product itself, its price, or delayed delivery.

If you do not receive the product

You are entitled to receive a refund for a product you ordered but did not receive if you cancel your order.

Returned Items

You are responsible for the cost and risk of returning our products to us, so when we send the courier to the address you gave us, we will not be responsible for any damage or loss of the product in shipping, so we ask that you return the product via postal service or any secure service, and we cannot refund money. Without proof of receipt

Do you have a question? Talk to us and do not hesitate

If you have any questions about our store’s return and refund policy, please contact us:

Via email: donia.alwesal@gmail.com

Phone number: 01140766693